Open Positions

Sales

Sales Specialist

Location

Somerville, MA

Description

LabMinds is a robotics company scaling up on both sides of the Atlantic. We are tackling a $50bn problem in the space and have robots installed at nearly half of the biggest pharmaceutical companies in the world. In many cases LabMinds installed the first cloud-connected instrument into many of these laboratories, giving us a leadership position we intend to maintain.

We are seeking a talented and passionate Sales Specialist (Laboratory Capital Equipment & Services), to help us expand our customer reach. Leveraging your technical and scientific foundation and sales experience of scientific capital equipment and services, you will implement a strategic sales plan to create greater awareness for the company’s product solutions, through growing and maintaining relationships with customers and distribution. You have the unique ability to identify new sales channels, establish rapport with key decision makers and ultimately win the business of the prospect for your employer.LabMinds’ American headquarters are in Somerville, MA. Our clients include a growing number of Big Pharma companies in the USA and Europe and we recently started expanding into the CRO/CDMO market. The applicant should preferably reside near one of the main life sciences clusters across the US.Responsibilities

  • Maintain and expand customer base using a consultative sales approach
  • Gain a strong technical understanding of product content
  • Proactively identify, maintain, and grow product revenue within the North American life sciences market, to achieve and exceed sales targets
  • Actively seek and establish relationships with distribution partners with the goal of raising product awareness and distribution
  • Provide technical information, demos, explanations and quotes to potential customers
  • Contact customers following sales to ensure ongoing customer satisfaction and expand sales potential
  • Continuously update and employ the CRM in all sales-related activities
  • Participate in tradeshows, customer visits, and customer seminars, as needed
  • Identify and meet with laboratory end users, QC/QA, facilities, IT, production and purchasing personnel.
  • Reviews and resolves customer complaints in a professional and timely manner as directed and/or required.
  • Travels to customer locations to complete sales calls as required. 25-50% overnight travel time required.

Required Skills and Experience

  • At least B.S. degree in Science or Engineering
  • 3+ years of capital equipment and/or service sales experience in a life sciences or laboratory equipment company
  • Ideally research or quality laboratory experience
  • Strong scientific technical background – capable of learning, effectively communicating technical information and handling technical equipment
  • Analytical with a problem-solving attitude
  • Proven record of successful laboratory equipment sales and bringing in new business
  • Ability to work under tight schedules and drive projects with high speed
  • Superior customer service, oral/written communication skills, and negotiation skills
  • Strong communication and presentation skills
  • Goal oriented, with excellent time management and organizational skills
  • Computer proficiency required
  • Ability and willingness to travel 25-50% overnight

Operations

Manufacturing Engineer

Location

Somerville, MA

Description

We are currently seeking an experienced, extremely capable, self-motivated, and personable Manufacturing Engineer to oversee and improve the quality and scalability of production processes. This wide-ranging, hands-on position includes everything from making our production processes and tools more efficient, interfacing with our contract manufacturers, performing root cause analysis, selecting alternative components due to end of life or out of stock, ECO management, launching new products, or even designing electro-mechanical changes.

In this role you will ensure that all manufactured products meet the required standards for quality specifications and may lead investigations, resolve potential product quality issues, or make recommendations for improvement. Most importantly, you will lead best practice in hardware development and manufacturing.

Responsibilities

  • Build on relationships with our Quality partners at CMOs ensuring quality issues are tracked and resolved in a timely manner.
  • Work with our CM to promote continuous improvement methods to include defect containment, root cause analysis, and internal / external corrective actions.
  • Develop and implementing optimal, cost effective manufacturing processes and methods in accordance with product specifications and quality standards.
  • Ensures that effective corrective and preventive actions are instituted in a timely manner to prevent reoccurrence of quality events in production.
  • Review and approve: Test history files in support of product release; Standard Operating Procedures, test methods, and work instructions. Ensuring they are current and accurate.
  • Supports regulatory inspections and file updates (TUV/CE)
  • Ensures testability of requirements and test coverage.
  • Design and implement hardware engineering changes to eliminate defects, improve efficiencies, or expand our product offering.
  • Lead DFM/DFA activities for new products or new product development projects.
  • Assist in the development of filed service docs that pertain to new or existing hardware design.
  • Collaborate with sales, purchasing and other production groups to ensure that production resources and materials match market demands and sales requirements.

Education & Experience

Education

Bachelor’s Degree in Engineering – electrical, mechanical or equivalent experience in
manufacturing.

Experience

  • SolidWorks or Altium
  • 3-5 Years of Electro-Mechanical Manufacturing experience
  • BOM management and lifecycle management experience.
  • Experience with managing outside suppliers and contract manufacturers is a plus.
  • Six Sigma Certified is a plus
  • Experience with programming and script writing is a plus
  • Experience with ISO9001, CE, and TUV would be a plus
  • Relevant experience in a regulated biotech or pharmaceutical industry is a plus
  • Experience supporting automation equipment in a laboratory setting is a plus

Skills

  • Excellent attention to detail, project and time management skills, and the ability to manage multiple competing priorities with aggressive timelines.
  • Ability to effectively communicate verbally and in writing, make presentations with customers, subcontractors, and vendors.
  • Demonstrated successes in leading projects to drive process optimization, quality improvement, product expansion, or cycle time reduction.
  • Strong organizational, analytical, and problem solving skills
  • Hands-on experience supporting automated assembly equipment
  • Demonstrates flexibility and excels within a fast-paced environment with changing priorities.
  • Be a team player, positive influence on others, and should strive to learn, improve, and grow within the company.
  • While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. Must be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting. Must have the ability to travel, sometimes with short notice and be able to provide after-hours weekend support as needed.

Work authorization

  • United States Citizen
  • Valid Driver’s License
  • Valid Passport

Benefits

  • Competitive Salary
  • 401K Match up to 5%
  • Unlimited Paid Vacation
  • Unlimited Paid Sick time
  • Competitive medical/dental/Vision

Customer Service Manager

Location

Oxford, United Kingdom

Description

You will be responsible for leading and directing the Technical Support Team to ensure our customers are well supported and happy. Excellent people management and communication skills, along with a strong focus on providing excellent customer service is essential. This position will be responsible for managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team, this position will require occasional after hours and some weekend work.

The Customer Service Manager will play a critical role in our service operations. You will work closely with internal stakeholders and assisting Senior Managers with external stakeholders to examine business needs and to understand any operational constraints, analyze data flows, discuss findings and design appropriate solutions.

This position typically works under limited supervision and direction with the expectation that Service/Support operations are to be analyzed and reported to senior staff on a regular basis.

Responsibilities

  • Manage day-to-day activities of the Support Engineers, Service Technicians and account managers.
  • Serve as a mentor for the team to develop and improve technical and soft skills and career planning.
  • Identify training requirements including development of training content for the dept.
  • Establish productivity and performance metrics and ensure that they are achieved.
  • Ensure clear communication with partners and customers to ensure they are kept up-to-date on the status of escalated issues and errors.
  • Documents findings and ensures that LabMinds’ support knowledge base is utilized effectively and is maintained and expanded over time.
  • Manages and handles escalated customer situations with a focus on ensuring that the customer
    feels supported as we work through the troubleshooting process.
  • Coordinating customer service needs with other departments as required.
  • Assist in developing internal data analysis tools and procedures to aid investigations and build efficiencies within our service group.
  • Occasionally action on service requirements. Meeting both remote and on site field service requirements.

Education & Experience 

Education

Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Robotics, Computer Science, or a related field.

Experience

  • 3-5 Years of experience and knowledge of:
    • Management
    • Customer Service
    • Technical Support
    • Troubleshooting
    • Mechanical assembly
  • Experience in project management, data analytics, and tracking metrics

Preferred Experience 

  • Experience in the Life Sciences industry
  • Experience supporting automation equipment in a laboratory setting
  • Experience within global operations

Skills

  • Ability to effectively communicate verbally and in writing, make presentations with customers,
    subcontractors, and vendors
  • Proven ability to lead cross-functional teams
  • Proven ability for continuous process improvements
  • Must be organized, dependable and detail-oriented with the ability to switch gears and
    prioritize.
  • Be a team player, positive influence on others, and should strive to learn, improve, and grow within the company.
  • Familiarity with working from a ticketing system as part of a larger team.

While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. Must be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting. Must have the ability to travel, sometimes with short notice and be able to provide after-hours weekend support as needed.

 

Work authorization

  • Citizen of the EU
  • Valid Driver’s License
  • Valid Passport

Benefits

  • Competitive Salary
  • 5 Weeks Vacation