Open Positions

Sales

Sales Specialist

Location

Somerville, MA

Description

LabMinds is a robotics company scaling up on both sides of the Atlantic. We are tackling a $50bn problem in the space and have robots installed at nearly half of the biggest pharmaceutical companies in the world. In many cases LabMinds installed the first cloud-connected instrument into many of these laboratories, giving us a leadership position we intend to maintain.

We are seeking a talented and passionate Sales Specialist (Laboratory Capital Equipment & Services), to help us expand our customer reach. Leveraging your technical and scientific foundation and sales experience of scientific capital equipment and services, you will implement a strategic sales plan to create greater awareness for the company’s product solutions, through growing and maintaining relationships with customers and distribution. You have the unique ability to identify new sales channels, establish rapport with key decision makers and ultimately win the business of the prospect for your employer.LabMinds’ American headquarters are in Somerville, MA. Our clients include a growing number of Big Pharma companies in the USA and Europe and we recently started expanding into the CRO/CDMO market. The applicant should preferably reside near one of the main life sciences clusters across the US.Responsibilities

  • Maintain and expand customer base using a consultative sales approach
  • Gain a strong technical understanding of product content
  • Proactively identify, maintain, and grow product revenue within the North American life sciences market, to achieve and exceed sales targets
  • Actively seek and establish relationships with distribution partners with the goal of raising product awareness and distribution
  • Provide technical information, demos, explanations and quotes to potential customers
  • Contact customers following sales to ensure ongoing customer satisfaction and expand sales potential
  • Continuously update and employ the CRM in all sales-related activities
  • Participate in tradeshows, customer visits, and customer seminars, as needed
  • Identify and meet with laboratory end users, QC/QA, facilities, IT, production and purchasing personnel.
  • Reviews and resolves customer complaints in a professional and timely manner as directed and/or required.
  • Travels to customer locations to complete sales calls as required. 25-50% overnight travel time required.

Required Skills and Experience

  • At least B.S. degree in Science or Engineering
  • 3+ years of capital equipment and/or service sales experience in a life sciences or laboratory equipment company
  • Ideally research or quality laboratory experience
  • Strong scientific technical background – capable of learning, effectively communicating technical information and handling technical equipment
  • Analytical with a problem-solving attitude
  • Proven record of successful laboratory equipment sales and bringing in new business
  • Ability to work under tight schedules and drive projects with high speed
  • Superior customer service, oral/written communication skills, and negotiation skills
  • Strong communication and presentation skills
  • Goal oriented, with excellent time management and organizational skills
  • Computer proficiency required
  • Ability and willingness to travel 25-50% overnight

Operations

Manufacturing Engineer

Location

Somerville, MA

Description

We are currently seeking an experienced, extremely capable, self-motivated, and personable Manufacturing Engineer to oversee and improve the quality and scalability of production processes. This wide-ranging, hands-on position includes everything from making our production processes and tools more efficient, interfacing with our contract manufacturers, performing root cause analysis, selecting alternative components due to end of life or out of stock, ECO management, launching new products, or even designing electro-mechanical changes.

In this role you will ensure that all manufactured products meet the required standards for quality specifications and may lead investigations, resolve potential product quality issues, or make recommendations for improvement. Most importantly, you will lead best practice in hardware development and manufacturing.

Responsibilities

  • Build on relationships with our Quality partners at CMOs ensuring quality issues are tracked and resolved in a timely manner.
  • Work with our CM to promote continuous improvement methods to include defect containment, root cause analysis, and internal / external corrective actions.
  • Develop and implementing optimal, cost effective manufacturing processes and methods in accordance with product specifications and quality standards.
  • Ensures that effective corrective and preventive actions are instituted in a timely manner to prevent reoccurrence of quality events in production.
  • Review and approve: Test history files in support of product release; Standard Operating Procedures, test methods, and work instructions. Ensuring they are current and accurate.
  • Supports regulatory inspections and file updates (TUV/CE)
  • Ensures testability of requirements and test coverage.
  • Design and implement hardware engineering changes to eliminate defects, improve efficiencies, or expand our product offering.
  • Lead DFM/DFA activities for new products or new product development projects.
  • Assist in the development of filed service docs that pertain to new or existing hardware design.
  • Collaborate with sales, purchasing and other production groups to ensure that production resources and materials match market demands and sales requirements.

Education & Experience

Education

Bachelor’s Degree in Engineering – electrical, mechanical or equivalent experience in
manufacturing.

Experience

  • SolidWorks or Altium
  • 3-5 Years of Electro-Mechanical Manufacturing experience
  • BOM management and lifecycle management experience.
  • Experience with managing outside suppliers and contract manufacturers is a plus.
  • Six Sigma Certified is a plus
  • Experience with programming and script writing is a plus
  • Experience with ISO9001, CE, and TUV would be a plus
  • Relevant experience in a regulated biotech or pharmaceutical industry is a plus
  • Experience supporting automation equipment in a laboratory setting is a plus

Skills

  • Excellent attention to detail, project and time management skills, and the ability to manage multiple competing priorities with aggressive timelines.
  • Ability to effectively communicate verbally and in writing, make presentations with customers, subcontractors, and vendors.
  • Demonstrated successes in leading projects to drive process optimization, quality improvement, product expansion, or cycle time reduction.
  • Strong organizational, analytical, and problem solving skills
  • Hands-on experience supporting automated assembly equipment
  • Demonstrates flexibility and excels within a fast-paced environment with changing priorities.
  • Be a team player, positive influence on others, and should strive to learn, improve, and grow within the company.
  • While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. Must be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting. Must have the ability to travel, sometimes with short notice and be able to provide after-hours weekend support as needed.

Work authorization

  • United States Citizen
  • Valid Driver’s License
  • Valid Passport

Benefits

  • Competitive Salary
  • 401K Match up to 5%
  • Unlimited Paid Vacation
  • Unlimited Paid Sick time
  • Competitive medical/dental/Vision

Customer Service Manager

Location

Oxford, United Kingdom

Description

You will be responsible for leading and directing the Technical Support Team to ensure our customers are well supported and happy. Excellent people management and communication skills, along with a strong focus on providing excellent customer service is essential. This position will be responsible for managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team, this position will require occasional after hours and some weekend work.

The Customer Service Manager will play a critical role in our service operations. You will work closely with internal stakeholders and assisting Senior Managers with external stakeholders to examine business needs and to understand any operational constraints, analyze data flows, discuss findings and design appropriate solutions.

This position typically works under limited supervision and direction with the expectation that Service/Support operations are to be analyzed and reported to senior staff on a regular basis.

Responsibilities

  • Manage day-to-day activities of the Support Engineers, Service Technicians and account managers.
  • Serve as a mentor for the team to develop and improve technical and soft skills and career planning.
  • Identify training requirements including development of training content for the dept.
  • Establish productivity and performance metrics and ensure that they are achieved.
  • Ensure clear communication with partners and customers to ensure they are kept up-to-date on the status of escalated issues and errors.
  • Documents findings and ensures that LabMinds’ support knowledge base is utilized effectively and is maintained and expanded over time.
  • Manages and handles escalated customer situations with a focus on ensuring that the customer
    feels supported as we work through the troubleshooting process.
  • Coordinating customer service needs with other departments as required.
  • Assist in developing internal data analysis tools and procedures to aid investigations and build efficiencies within our service group.
  • Occasionally action on service requirements. Meeting both remote and on site field service requirements.

Education & Experience 

Education

Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Robotics, Computer Science, or a related field.

Experience

  • 3-5 Years of experience and knowledge of:
    • Management
    • Customer Service
    • Technical Support
    • Troubleshooting
    • Mechanical assembly
  • Experience in project management, data analytics, and tracking metrics

Preferred Experience 

  • Experience in the Life Sciences industry
  • Experience supporting automation equipment in a laboratory setting
  • Experience within global operations

Skills

  • Ability to effectively communicate verbally and in writing, make presentations with customers,
    subcontractors, and vendors
  • Proven ability to lead cross-functional teams
  • Proven ability for continuous process improvements
  • Must be organized, dependable and detail-oriented with the ability to switch gears and
    prioritize.
  • Be a team player, positive influence on others, and should strive to learn, improve, and grow within the company.
  • Familiarity with working from a ticketing system as part of a larger team.

While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. Must be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting. Must have the ability to travel, sometimes with short notice and be able to provide after-hours weekend support as needed.

 

Work authorization

  • Citizen of the EU
  • Valid Driver’s License
  • Valid Passport

Benefits

  • Competitive Salary
  • 5 Weeks Vacation

 

Technology

Senior Software Engineer

Location

Milton Park, Oxfordshire, UK

Description

LabMinds is excited to be hiring Senior Software Engineers to expand our software team. Our goal is to deliver all of the chemical solutions used by our customers throughout their organisations and to help them improve their processes. The software team is central to those efforts, responsible for the platform on which we run our products, services and operations. You’ll work across our entire product spectrum, from user interfaces designed for the lab, to the distributed data systems that power our logistics; from the
networks infrastructure that makes the most of our smart hardware, to the robotic systems that control it; and from logic that ensures the safety and robustness of our customers’processes, to the data science and theoretical chemistry that aims to improve them.

Your Impact

Working closely with the team’s engineering manager, product manager and other engineers, you’ll contribute across its range of responsibilities, with the following being your primary responsibilities.
● You will manage projects to deliver major new functionality, focusing on our back-end Python tech stack, running Django web applications, deployed in a Linux environment.
● You will contribute across all areas of the team’s operations by designing and developing software, and reviewing the team’s output.
● You will use your experience and knowledge to help the team grow, bringing continual improvements to its development processes, and contributing to hiring and mentoring other engineers.
● You will work with engineers, technicians and scientists on other teams to solve our customers’ problems, validating the performance of ideas and then delivering them through reliable product functionality.

Six months in, our hope is that you will have helped spin out product teams focusing on logistics and user experience. You will have cemented your reputation as an experienced engineer, able to independently deliver projects while improving the quality of the software. You will have worked closely with other engineers in the team to help them improve their knowledge and ability to deliver.

People in this role have progressed to become engineering managers of product teams and senior managers within the technology department.

Why join us at LabMinds?

LabMinds is growing. We’re doubling our headcount so that we can better satisfy our customers’ needs and realise the company’s vision. We’re excited to be moving to our new space at Milton Park, Didcot where we’re building the facilities needed to support
development across all of our product offerings. The software team focuses on delivering high quality software, aided by thorough automated testing, continuous delivery and automation throughout devops. We know that we get the best out of our people if they’re
happy, enthusiastic and aligned, so we’re structuring the department and creating the facilities to empower the teams, giving people the flexibility they need to deliver. LabMinds is a company that provides opportunities for people to grow and progress quickly.

About You
● You have extensive experience delivering software developments, proving that you can have the impact we’re looking for and will be able to hit the ground running with our tech stack.
● You are focused on delivering value to customers and are able to craft great software, because you are productive, organised and knowledgeable.
● You can manage the delivery of software projects, are able to delegate appropriate tasks to less experienced engineers, and value testing, automation, iteration and reliability.
● You feel at home whether you are collaborating on delivering software or operating as an individual contributor.
● You have a 2:1 degree in software engineering or computer science, or a degree in a quantitative science degree that had a significant software engineering component.

If you have the capabilities we are looking for, we expect to make offers between £60k and £75k, depending upon your experience.

Software Reliability Engineer

Location

Milton Park, Oxfordshire, UK

Description

LabMinds is excited to be hiring Software Reliability Engineers to expand our software team. Our goal is to deliver all of the chemical solutions used by our customers, throughout their organisations, and to help them improve their processes. The software team is central to those efforts, being responsible for the platform on which we run our products, services and operations. You’ll work across our entire product spectrum, from user interfaces designed for the lab, to the distributed data systems that power our logistics; from the network infrastructure that makes the most of our smart hardware, to the robotic systems that control it; and from the logic that ensures the safety and robustness of our customers’ processes, to the data science and theoretical chemistry that aims to improve them.

Your Impact

Working closely with the team’s engineering manager, product manager and other engineers, you’ll contribute across its range of devops responsibilities, with the following being your primary responsibilities.

  •  You will deliver new devops projects, focusing on supporting our software products and services, deployed using Ansible to Linux systems that are cloud hosted and systems that are installed within our hardware, where our infrastructure makes use of VPNs to support secure, distributed control for our users.
  • You will be responsive to requests for technical support, but always focused on the need for those requests, and assist with the management of incidents.
  • You will reduce the overheads of releasing improvements, aiming to maximise the delivery of value to customers while meeting our service level objectives.
  • You will always be looking to increase the ability of other teams to grow, by enabling them to access the data they need and by delivering constant improvements to monitoring.
  • You will work to increase overall reliability to the extent that you have the capacity to deliver new software functionality, working on our back-end Python tech stack, running Django web applications.

Six months in, our hope is that you will have reduced the impact to customer operations of releasing all of our software products so that they can be performed without the need for maintenance windows. You will have given our operations department access to the data
that it needs to support our customers, without the need for tech support. You will spend most of your time creating value through devops innovations.

This is a role that has previously only been covered by engineers primarily responsible for product development, so there is a lot of scope to shape the future direction of product reliability within the company.

Why Join Us at LabMinds?

LabMinds is growing. We’re doubling our headcount so that we can better satisfy our customers’ needs and realise the company’s vision. We’re excited to be moving to our new space at Milton Park, Oxfordshire where we’re creating the facilities needed to support
development across all of our product offerings. The software team focuses on delivering high quality software, aided by thorough automated testing, continuous delivery and automation throughout devops. We know that we get the best out of our people if they’re
happy, enthusiastic and aligned, so we’re structuring the department and creating the facilities to empower the teams, giving people the flexibility they need to deliver. LabMinds is a company that provides opportunities for people to grow and progress quickly.

About You

  • You have experience of delivering software developments and of automating devops for software infrastructure, proving that you can have the impact we’re looking for and will be able to hit the ground running with our tech stack.
  •  You have incident management experience, with an ability to communicate necessary information to technicians and customer-facing teams about complex issues, and are able to triage requests for technical support.
  • You are focused on delivering value to customers while maintaining service levels, through the provision of reliable software infrastructure, because you are productive, organised and knowledgeable.
  • You are confident working with IT professionals, at both customers and contractors, in order to support our technical operations
  • You have a 2:1 degree in software engineering or computer science, or a degree in a quantitative science, which had a significant software engineering component.

If you have the capabilities we are looking for, we expect to make offers between £50k and £65k, depending upon your experience.